My day as a Nursing Home administrator consists of mostly meetings, daily rounds checking in on my department heads, chatting with the floor staff, and most importantly checking in on my residents. There are days when I am actually in my office and then the action is brought to me, meaning there’s usually a line outside my door of people waiting to talk to me (typically a complaint). Today one of my most challenging residents dropped by to chat. I met her 9 months ago when I took over at my facility. To say she disliked me, would be an understatement. She made it known that the previous administrator was far superior to me, and she would never think otherwise. I remember smiling even though it was hidden behind my KN95 mask saying that I knew I would win her over, but secretly crushed inside that someone would dislike me for no reason. I wont lie, most days I would dread to see her coming towards me in her power wheelchair. I knew she would have something bad to report and I just didn’t want to make time to deal with it. But after a while I made it a game, I was determined to not only meet but exceed requests. Today he started off with the typical items, stating she does like the way an aide looked at her, or she wants more money. I finally steered away from the complaints and started asking about how I could help her organize the abundant amount of costume jewelry she collects. She always jokingly tells me she things people are stealing it, although why would anyone steal old costume jewelry?? Who knows, but its something she thinks. I quickly pulled up amazon and found an inexpensive locking jewelry box. I quickly purchased it for her and gave her my word I would help her get it set up in her room once it arrived. After she thanked me for several minutes we started talking about her life previous to when she admitted 10 year ago. She recounted her massive car wreck that caused her to lose her leg, 4 fingers to frost bite and her subsequent heart attacks and 3 strokes. But the one thing that stuck from our conversation was when she turned to me and said, “I know I’m not meant to be stuck in this chair at this facility, God didn’t allow me to live through all this to sit here for the rest of my life.” I know she probably wont ever be able to live on her own again due to her health but she still has hope. Hope and faith is what keeps us going, what keeps us alive. I know she will continue to be one of my most challenging residents, but I knew today that I finally won her over, and I will take that victory!